Frequently Asked Questions

How do I determine that Willow Counseling is right for me?

I offer a complimentary 10 minute telephone meeting to ensure you feel comfortable with me and that I am qualified to serve your particular needs.

How long and how frequent are the sessions?

Sessions are 50-75 minutes in length depending on our initial agreement and whether you have a family or individual session

Will my insurance cover the cost of treatments?

All insurance companies and your particular coverage may vary. it is your responsibility to determine your mental health therapy coverage, deductible and co pay before you meet with me. I am in network with some but not all companies. Many insurance companies don't reimburse for couples work.

What is your confidentiality policy?

I am required by law to keep your session confidential unless you give me written permission to i.e. coordinate care with another provider. Exceptions to this would be if you are planning imminent harm to self or other, or to report abuse of a child or vulnerable adult. I would have a duty to protect. I would attempt to advise you if any reporting first.

What is your cancellation policy?

I keep your session time for you and may not be able to fill your session time with short notice.

I ask that you make your therapy appointments a priority as regular treatment will often bring best results, but i understand that sometimes its impossible to avoid and therefore, I respectfully ask for 48 hours notice to avoid charge for the session and I will offer you the same courtesy.

Can I schedule an appointment on-line?

Please send me a message and I will call you, I prefer to speak in person or by phone to determine the best schedule available and to ensure I can meet your particular therapeutic need.

What are your rates and what are the payment options?

Rates are located on my rates and insurance page. I accept cash, check and credit card. I prefer cash or check due to the credit card processing fees.

Where are you located?

I am located in lovely Rosehill located conveniently between Kirkland and Redmond WA.

Please see my 'locate me' page for a map and directions.

Anne Auerbach MA, LMFT, LMHC, MHP, CMHS Therapist Kirkland Therapist